All orders are processed within 3 to 6 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please allow up to 10 business days for orders to ship during sale periods. You can estimate shipping costs in your shopping cart and choose your shipping method during check-out. Shipping methods are as follows:
Canada (shipped with Canada Post)
- Free Standard Shipping (2-9 business days)
- Express Post (1-3 business days)
- Priority (1-2 business days)
United States (shipped with USPS)
-Free First Class (2-5 business days)
-Priority (2-4 business days)
Australia (shipped with Canada Post/Chit Chats, and delivered by your local postal service)
- Standard Tracked Shipping (10-45 business days)
- Express Post (8-15 business days)
United Kingdom (shipped with Chit Chats, and delivered by your local postal service)
- Standard Tracked Shipping (8-15 business days)
- Express Post (4-7 business days)
Other International (shipped with Canada Post, and delivered by your local postal service)
-Tracked Shipping (where available) (8-45 business days)
-Express Post (4-15 business days)
How do I check the status of my order?
Tracked Shipping: Shipping confirmation will be provided upon order processing. When your order has shipped, if you have selected one of our 'tracked shipping' methods, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Untracked Shipping: Please note that by selecting untracked shipping you understand that a package may be lost in transit by the carrier. Grounded Revival will not be responsible or liable for this loss, as you have foregone the option to ship your package tracked and insured. Any additional shipping fees, including, but not limited to duties and customs, are the responsibility of the customer.
*For any international orders over $150 CAD, we will automatically upgrade any untracked shipping to tracked shipping at no extra cost, if your delivery location allows for it.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Within Canada, it is recommended to have at least a large-sized postal box as the minimum package dimension is 6" x 6" x 2" or 152mm x 152mm x 50mm.
Refunds, returns, and exchanges
You can return something within 30 days, with the receipt and in original condition. For more details, please see our refund and return policy.
**Please note: Grounded Revival is not responsible for any taxes, duties or hold-ups at customs on international or US orders**